Rules-based actions
Handle known triggers such as a new enquiry, an upcoming appointment or an open quote. Set the timing, message and next task explicitly.
AI Assistants and Automation
We set up rules-based workflows and AI-assisted tasks around everyday business work. Routine actions follow agreed rules; requests that need judgment can be handed to your team.
Match the Automation to the Work
An appointment reminder and an unusual customer request need different treatment. We define that distinction before configuring the workflow.
AI-assisted work
Use AI where interpreting a request or preparing a reply is useful. Define approved information, response boundaries and when review is required.
Human hand-offs
Route exceptions and important decisions to the right person. Keep the conversation and relevant information available when staff take over.
Example Workflow
Three Kinds of Work, One Process
A possible customer-response workflow showing where fixed rules and human judgment belong.
A request arrives
Capture the message with the customer record.
Apply the rules
Route a known request or prepare the next task.
Assist where useful
Prepare a bounded response using approved information.
Hand over
Let staff handle decisions and exceptions that need a person.
Agree the Limits Before It Runs
AI assistance is configured for specific tasks. It does not imply unrestricted changes, automatic professional advice or a standard always-on voice service. We agree the scope and review points with you.
- Ryzolv
- Configure triggers, AI assistance where appropriate, limits and exception routing; monitor the workflows.
- Your team
- Approve the approach and messages, handle escalations and tell us when the rules need to change.
Questions About the Service
Does every workflow need AI?
No. Fixed rules are often appropriate for routing, reminders and scheduled follow-up. AI is considered when interpreting information adds something useful.
Can staff take over a conversation?
Yes. Hand-off rules and staff responsibilities are part of the setup. We define which situations need review and where the conversation should go.
Can the system change records by itself?
Only within the agreed workflow and permissions. Actions can be prepared for approval where human review is needed.
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What Would You Like to Automate?
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