Requests after completed work
Agree when a job or visit is ready for a review request. Connect the trigger, channel and customer record so staff can see what was sent.
Reviews and Reputation
We set up review requests and feedback follow-up around completed work. Requests become part of the customer process, while your team handles responses and issues that need personal attention.
Make Feedback Part of the Follow-Up
The workflow begins with a defined completion event, an appropriate request and a clear responsibility for responding.
Response and staff attention
Route feedback that needs a reply to your team. Prepare a clear process for acknowledging concerns and keeping track of follow-up.
Ongoing refinement
Review the request process, message timing and staff hand-offs. Keep the workflow aligned with the review platforms and channels in use.
Example Workflow
After the Work Is Complete
Connect completed work to an honest review invitation and a staff response where needed.
Confirm completion
Use an agreed job or visit status as the trigger.
Send the request
Invite an honest review using consistent request rules.
Route the response
Bring feedback requiring attention to the team.
Follow through
Track the response and any customer follow-up.
Invite Honest Feedback
The workflow must not use incentives or select only happy customers for public review invitations. Staff can address concerns without withholding the same public review opportunity from dissatisfied customers.
- Ryzolv
- Configure request triggers, messages and routing, then review how the workflow operates.
- Your team
- Confirm completed work, respond to customers and address the issues they raise.
Questions About the Service
Can requests follow a completed job automatically?
Yes, when the agreed job or visit status is available to the workflow. We define timing and exclusions for legitimate operational reasons, not for filtering sentiment.
Do you guarantee better ratings?
No. Reviews reflect customers’ experiences. The service organises honest requests and response workflows; it does not promise a rating or review volume.
Who replies to customer feedback?
Your team remains responsible for the response and resolving concerns. Ryzolv can configure notifications, tasks and approved response workflows to support that work.
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